Welcome to the Club Class 24/7 Customer Service Centre, your go-to resource for all your private hire and airport transfer inquiries. Whether you need help with booking a vehicle, payment options, lost property, or service updates, we’re here to make your experience seamless. Browse our FAQs, get detailed information on our services, or contact our support team for personalized assistance. At Club Class Travel, customer satisfaction is our priority—so let’s get you the answers you need, quickly and efficiently.
Looking for a reliable and affordable private hire or airport transfer? Get a free, no-obligation quote from Club Class Travel in just a few clicks! Simply provide your journey details, and we’ll offer you a competitive price with no hidden fees. Whether you need a saloon, MPV, or minibus, we have the perfect vehicle for your trip. Request your quote today and travel with comfort and confidence.
At Club Class, we offer multiple booking options to ensure convenience while maintaining excellent customer service. Choose the method that suits you best:
📞 By Phone – Call us at 01606 46666. Use our automated booking system for quick reservations, or speak with one of our friendly operators for personalized assistance.
💬 WhatsApp Bot – Message us via WhatsApp for a quick and efficient booking experience.
Just send “Hi” to 07451276022
💻 Online – Book easily through our online booking portal, designed for a smooth and hassle-free experience.
📱 Via App – Download our Club Class app on Android or Apple to manage bookings on the go.
No matter how you choose to book, we make it simple and convenient. Book your ride today!
Card Payments & Pre-Authorization Holds
When paying by card through our app or website, you may notice a Pre-Authorization Hold or Pending Authorization Charge at the time of booking.
This is a temporary hold to ensure your payment method covers the estimated fare, including potential variations such as extra stops, detours, or route changes.
Pre-Authorization Amounts
Estimated Fare | Pre-Auth Charge |
£0.00 – £7.00 | 50% of estimated fare |
£7.00 – £21.00 | 25% of estimated fare + £2.50 |
£21.00 – £35.00 | 20% of estimated fare + £4.50 |
£35.00 – £50.00 | 15% of estimated fare + £6.00 |
£50.00+ | 10% of estimated fare + £8.50 |
Final Charge Adjustment
Once your journey is complete, the pre-authorized amount is adjusted to match the actual fare, reflecting any extra mileage, stops, or detours. You will only be charged for the final journey cost.
This process ensures a smooth, secure, and hassle-free payment experience.
What Payment Methods Do You Accept?
We accept all major UK payment methods, including:
For added convenience, we also offer the option to prepay securely online using Judo Pay. If you’d like to arrange a prepayment, we’ll provide you with a secure payment link.
If you have any questions about payment options, feel free to ask a member of our team!
If you’ve left something behind in one of our vehicles, we’re here to help. Please click the Make Report button below to complete our Lost Property Form with details of your missing item.
Our team will investigate and do their best to reunite you with your belongings as quickly as possible. If we locate your item, we’ll get in touch to arrange its safe return.
For any urgent inquiries, please contact our customer service team.
Your safety is our top priority. All our Cheshire West and Chester drivers undergo extensive training and hold the required qualifications to ensure the highest standards of safety, professionalism, and customer care.
Every driver is fully licensed by Cheshire West and Chester Council, which means they must:
In addition, our drivers receive safeguarding training to protect vulnerable passengers and undergo regular assessments to keep their skills sharp and stay up to date with evolving regulations.
This rigorous process ensures that every journey with us is safe, reliable, and delivered by a professional you can trust.
Your safety is our priority. All our drivers undergo Enhanced DBS checks and are registered with the DBS Update Service, allowing for continuous background monitoring to ensure the highest level of security and peace of mind.
Before joining Club Class, every driver takes part in a thorough interview process to assess their professionalism, suitability, and dedication to exceptional service. Beyond initial screening, our management team maintains close engagement with drivers through regular check-ins, offering support, addressing concerns, and reinforcing our commitment to excellence.
At Club Class, we prioritize vehicle safety to ensure every journey is as secure and comfortable as possible. Our drivers conduct thorough daily checks before each shift, ensuring their vehicles are roadworthy, clean, and fully compliant with safety standards.
To further enhance reliability, our in-house mechanics perform comprehensive weekly inspections, proactively identifying and resolving potential issues. Additionally, all our vehicles undergo rigorous six-monthly and annual inspections in accordance with Cheshire West and Chester Council regulations, guaranteeing they consistently meet the highest safety and performance standards.
This multi-layered approach ensures our fleet remains in top condition, providing you with a safe, smooth, and dependable ride every time
Reporting Safety Concerns
Your safety is our top priority. If you need to report an incident or have any concerns, click the button below to access our Customer Service Portal. Our dedicated team will review your feedback promptly and take appropriate action.
Whether your concern is related to driver behavior, vehicle condition, or any other aspect of your journey, we take every report seriously. Through the portal, you can provide detailed information, upload relevant documents or evidence, and track the progress of your query for complete peace of mind.
Your feedback helps us maintain the high standards of safety and service that our passengers expect and deserve.
The Club Class app is designed to offer a seamless and convenient experience for users looking to book taxis quickly and reliably. With a user-friendly interface, it allows passengers to easily book rides, track their taxis in real-time, and securely make payments.
Whether you’re commuting to work, heading to an appointment, or exploring Cheshire, the Club Class App ensures a safe, efficient, and stress-free journey every time. Our app prioritizes your convenience and safety, connecting you with local, trusted drivers who are fully licensed and vetted to the highest standards.
Book Your Taxi Using Whatsapp.By App.Online.By Phone Call.
Club Class – Proudly Serving Northwich with Safe, Reliable, Local Private Hire.
© 2024 – Club Class Travel Limited
